Supervised vs Unsupervised Learning
A data science team has a dataset of 50,000 customer support tickets, none of which have category labels. They want to discover natural groupings of tickets to design a new routing system. Which type of machine learning is the best fit?
Unsupervised learning with clustering is designed to find structure in unlabeled data, which matches the scenario exactly. Supervised classification is wrong because it requires labeled training examples, and the tickets have no categories yet. Reinforcement learning applies to agents taking actions in an environment, not discovering groups in a static dataset.